We’re honored to be entrusted with your loved one’s care.
Thank you for choosing A Homemade Plan for your loved one’s care. We understand the importance of providing quality, compassionate care, and we are here to support you every step of the way.
What Happens Next?
As we begin this journey together, here are the next steps you can expect:
- Introductory Call: Our Office Manager will be calling you soon to welcome you to our company and to go over all the care notes that were taking during the intake process. She will also dive into deeper topics, ensuring we are providing you with the best possible individualized care.
- Nurse Assessment: Our Registered Nurse (RN) will reach out to schedule a free Nurse Assessment for your loved one. This assessment is a key part of creating a customized Care Plan, tailored to meet their specific needs. Our nurses are also a valuable resource for both caregivers and clients.
- Client Portal Access: You will soon receive an invitation to create an account in our client portal, which will be included with your first invoice. If you’d like to get started right away, you can visit https://4210.axiscare.com to activate your account by selecting the “Activate Account” option. This portal will allow you to easily manage and track your loved one’s care and invoices. Please wait for the call from our Office Manager to ensure your Client Portal is activated.
- Bi-monthly Invoices: Our invoices are generated on the 1st and 15th of each month, and payments are processed on the 8th and 22nd. If you ever have any questions regarding your invoice, please don’t hesitate to reach out.
Care Coordination Team:
Our Care Coordination Team manages scheduling and staffing, ensuring that your loved one receives the care they need, when they need it. They work closely with both families and caregivers to ensure that care is flexible, consistent, and tailored to your loved one’s needs.
Please contact them directly about any scheduling changes.
Need Assistance? We’re Here for You!
Our team is available to support you at any time. For questions or concerns, feel free to contact us directly.
Main Phone Number: 443-837-7768 (Save it to your contacts for easy access)
Email: coordination@ahomemadeplan.com
Office Hours: Monday through Friday 8:00 AM to 5:00 PM, Saturdays and Sundays we have a limited staff from 9:00 AM to 5:00 PM. We have an emergency after-hours cell phone that you can reach a Care Coordinator outside of office hours. To access this emergency number, call the office and follow to prompt to be transferred to the cell phone.
Let’s Stay Connected:
To reach the Office Manager directly, call the main number and press Ext. 4, or ask the Coordination Team to transfer you.
We are committed to making this process as smooth as possible for you and your family. If you have any questions, or if there’s anything we can do to support you, please don’t hesitate to get in touch.
Thank you again for trusting A Homemade Plan. We look forward to supporting you and your loved one.
Have a wonderful day!